Allowing to return products

Modified on: Mon, Apr 7, 2014 at 12:46 AM


  1. In the administration panel, go to Products > Products.
  2. Click on the link of the desired product.
  3. Open the Add-ons tab.
  4. Select the Returnable option under the RMA section.
  5. Enter the desired number of days for which a customer will be able to return a product into the Return period (days) input field.
  6. Click the Save button.



    NOTE: A customer will be able to send a return request on the order details page by clicking on the Request the replacement or a refund link.



    NOTE: Customers will be able to send a return request only if the order has a status for which the Allow return registration option is enabled on the Order statuses page in the administration panel.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?