Allowing to return products

Modified on: Mon, Apr 7, 2014 at 12:46 AM

  1. In the administration panel, go to Products > Products.
  2. Click on the link of the desired product.
  3. Open the Add-ons tab.
  4. Select the Returnable option under the RMA section.
  5. Enter the desired number of days for which a customer will be able to return a product into the Return period (days) input field.
  6. Click the Save button.

    NOTE: A customer will be able to send a return request on the order details page by clicking on the Request the replacement or a refund link.

    NOTE: Customers will be able to send a return request only if the order has a status for which the Allow return registration option is enabled on the Order statuses page in the administration panel.

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