Setting up the RMA add-on

Modified on: Mon, Apr 7, 2014 at 12:02 PM

To enable the RMA add-on:

  1. In the administration panel, go to Add-ons > Manage add-ons.
  2. Enable the RMA add-on (change its status to Active).
  3. Click on the name of the RMA add-on.
  4. Select the desired options and select their check boxes.
  5. Click the Save button.

To set up return registration:
  1. Go to Orders > Return requests > RMA reasons.
  2. Click the + button and create the desired reason by which a customer will be able to return products.

  3. Click RMA actions on the left and make the desired actions in the Status column active. Click the Save button.

  4. Click RMA request statuses, create and set up the desired request statuses. Click the Save button.
  5. In the administration panel, go to Administration > Order statuses.
  6. Click on the desired order status (for which you want to allow a return) and select the Allow return registration check box.
  7. Click the Save button.

  8. Allow to return the desired products.

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