To enable the RMA add-on:
- In the administration panel, go to Add-ons > Manage add-ons.
- Enable the RMA add-on (change its status to Active).
- Click on the name of the RMA add-on.
- Select the desired options and select their check boxes.
- Click the Save button.
To set up return registration:
- Go to Orders > Return requests > RMA reasons.
- Click the + button and create the desired reason by which a customer will be able to return products.
- Click RMA actions on the left and make the desired actions in the Status column active. Click the Save button.
- Click RMA request statuses, create and set up the desired request statuses. Click the Save button.
- In the administration panel, go to Administration > Order statuses.
- Click on the desired order status (for which you want to allow a return) and select the Allow return registration check box.
- Click the Save button.
- Allow to return the desired products.