- Log in to your administration panel.
- Check whether automatic reward points addition was set up properly.
- Check whether the user group, for which automatic reward points addition was set up on the Reward points page, is activated for the customer who made the order:
- Go to Customers > Customers.
- Click on the desired customer name to open his profile and open the User groups tab.
- Check whether the necessary user group is set to the Active status.
- Check whether the order has the Complete status:
- Go to Orders > View orders.
- Check the order status in the Status select box. Change the status if needed.
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If reward points are not added automatically
Modified on: Mon, Apr 7, 2014 at 12:43 AM
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