The administrator cannot log in to the panel

Modified on: Sun, Apr 6, 2014 at 10:18 PM

There could be several reasons for this issue. First of all, make sure that you enter the correct e-mail and password. Use the e-mail address entered at signing up your Merchium account.

Another probable reason is that the User e-mail is used as login setting was disabled on the Settings > General page in the administration panel. In this case you should enter your sername instead of the e-mail to log in.

You can also use the Forgot your password? link to reset your password.

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