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Cart2Cart to Wordrpess, no brodge found

 I am trying to clone my merchuim stores products and catregories into a wordpress site using cart2cart, and Cart 2 Cart is having issues.

I get the following orror:

Connection Bridge Error Occurred

Connection Bridge files are not found. Please, check if bridge2cart/bridge.php file is uploaded to the root folder of your store.

I have theor bridge installed on my end and it confirmed working.

I installed the cart2cart addon in Merchium. and security token, but still get the same error.

I opened a ticket with them (Ticket: #305780 | Migration #91632) and this was their response:

Hello Diser,
Could you please contact Merchium support?
Our techs are saying they can fix the issue as we have no access to FTP.

Hope to hear from you soon.

Best Regards,
Serhiy Zhukov
Senior Support Manager

Dear Diser,

Thank you for your time and patience.

Our software architects have update the add-on. Please check the issue again.

Thank you.

 Merchium says they are still getting an error :

Hello Diser,

Thank you for letting me know.

We'll check if everything is okay with a bridge. So far I still get an error with a bridge file.

Thank you for your reply.

Unfortunately, it is not clear enough who gets an error. Could you please clarify? Also please provide text of the error.

Thank you.

this is from cart2cart, I was under the impression you two were in communication.....

Hello Diser,

The images' folder can't be detected:




We are sorry to hear that you faced this issue. We have forwarded this information to our developers and will contact you at the first opportunity.



Our developers have fixed the issue. Please check if everything is OK now.

Thank you.


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