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Shipping cost not working
seems some updates have been made to cart software and users not notified
the free shipping option is flawed and not work anymore
i prefer to have fix asap but i will be migrating from this cart soon
Please refer to my answer in the problem after problem after problem ticket.
rebelsimcard . com
does not get correct price
We are sorry to hear that you experience this problem. Could you please describe it in more detail? For what products is the shipping price incorrect and what shipping price should be shown for them? What customer address do you use for testing?
Also please post your requests here using the e-mail address of the administrator of your store, so we can identify your store.
products option when selected for free shipping was not working and is not showing correct option according the locations set
products have free shipping option in product setup page
but was still charging shipping on estimate page and cart page
when client add one product free ship and other one not free ship still only charges free shipping and should charge ship cost for the product that is not free shipping
also now i had to use another option in shipping option to make free ship option as at bottom of page has another free shipping option inside the setup page for the shipping
so not sure what is going on and which shipping method to use
and right now when i test on my pc not working correct for me
To resolve the issue, please open the settings of the shipping method (Administration > Shipping & taxes > Shipping methods), click on the shipping method and select the Use for free shipping check box, click Save. In this case, the product with the free shipping option won't be included in shipping calculation for this method.
i disable that method now
in product where should be free shipping the system try to charge them
look at this product
add to cart and check ship cost
will not be free
i already wasted may hours on this and is defo a problem in your side
I am sorry to hear that you have difficulties with this functionality. Please make sure that the Use for free shipping check box is selected on the Administration > Shipping & taxes > Shipping methods > Royal Mail 2nd class uk page in the store administration panel. Unfortunately, your Merchium account is suspended now and we cannot check it for you. Please reactivate your account and let us know about it. If you have any difficulties with it, please feel free to contact us.