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new orders not showing correctly

got email cart 


got email from paypal  


but dont see order in  dashboard panel 


order number   34177


also  the advanced search not working good  



the old system in  v2.2.1   was much better  to search orders and did not require to open  another page  just to do every things like search  now need 2 clicks and when  no results found  then  need to click  on   advanced search  agian   to search 


that is a joke to use and waste to much admin time and 


if you look logically   when  user clicks on the 

order view orders 


then  you need to move  right  hand side to click search is not normal 


is anything the advanced search button  should be at top of page  so user not need to move mouse  all way to right to open search 


the search function needs to load in same page at the top via ajax 


please look in to and see what is issue 


thanks 


Buta








Dear Buta,


We are sorry to hear that you faced the issue. If the order was not completed, for example, a customer did not return to your store after processing an order on PayPal website, this order gets the Incomplete status.


Incomplete orders are not shown on the general Orders > View orders page and they are not available for customers in the storefront. In order to see them in your administration panel, please take the following steps:


1. In your administration panel, go to Orders > View orders.

2. Under the search field you will see the gear icon. Click on it and select Incomplete orders from the list. After that the page with Incomplete orders should be shown.


The order that you refer to uses the PayPal Express Checkout payment method. As we mentioned in a separate forum topic, the issue with Incomplete orders when using PayPal Express Checkout is under review now. Our engineers are working on the issue and we will contact you in the initial topic as soon as we get any result from them. We apologize for the inconvenience.


> is anything the advanced search button  should be at top of page  so user not need to move mouse  all way to right to open search 

> the search function needs to load in same page at the top via ajax 


I am afraid that it is not possible to apply the modification with current Merchium tools. We will highly appreciate if you post the idea to the Suggest a Feature forum. Our engineers will consider it and if the idea is supported by the Merchium community, it will have good chances to appear in Merchium in the future.


Thank you in advance.  


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