How can we help you today?
new orders not showing correctly
got email cart
got email from paypal
but dont see order in dashboard panel
order number 34177
also the advanced search not working good
the old system in v2.2.1 was much better to search orders and did not require to open another page just to do every things like search now need 2 clicks and when no results found then need to click on advanced search agian to search
that is a joke to use and waste to much admin time and
if you look logically when user clicks on the
order view orders
then you need to move right hand side to click search is not normal
is anything the advanced search button should be at top of page so user not need to move mouse all way to right to open search
the search function needs to load in same page at the top via ajax
please look in to and see what is issue
We are sorry to hear that you faced the issue. If the order was not completed, for example, a customer did not return to your store after processing an order on PayPal website, this order gets the Incomplete status.
Incomplete orders are not shown on the general Orders > View orders page and they are not available for customers in the storefront. In order to see them in your administration panel, please take the following steps:
1. In your administration panel, go to Orders > View orders.
2. Under the search field you will see the gear icon. Click on it and select Incomplete orders from the list. After that the page with Incomplete orders should be shown.
The order that you refer to uses the PayPal Express Checkout payment method. As we mentioned in a separate forum topic, the issue with Incomplete orders when using PayPal Express Checkout is under review now. Our engineers are working on the issue and we will contact you in the initial topic as soon as we get any result from them. We apologize for the inconvenience.
> is anything the advanced search button should be at top of page so user not need to move mouse all way to right to open search
> the search function needs to load in same page at the top via ajax
I am afraid that it is not possible to apply the modification with current Merchium tools. We will highly appreciate if you post the idea to the Suggest a Feature forum. Our engineers will consider it and if the idea is supported by the Merchium community, it will have good chances to appear in Merchium in the future.
Thank you in advance.